Provide L2-L3 support for users accessing systems via Azure Virtual Desktop (AVD)
Troubleshoot login issues, session disconnects, performance problems, and application access
Support local laptops used primarily for AVD connectivity
Support AVD environments , including:
Dynamic host pools
Golden image updates (following runbooks)
Software distribution to AVD hosts
Support user access and devices via:
Active Directory (AD)
Microsoft Entra ID (Azure AD)
Intune
Perform daily checks, follow change processes, and escalate issues when required
Role Level & Growth Path
This role may be filled at different levels depending on experience. Some team members will focus on ticket resolution, while others may take on deeper troubleshooting, escalation support, or c...