Step into a critical role with SIMNET as a Senior IT Support Analyst, specializing in troubleshooting and mentoring within a dynamic cloud computing environment. This onsite role involves addressing complex technical issues and guiding junior team members.
As the Senior IT Support Analyst, you'll serve as the technical escalation point for the Level 1 team. You'll handle complex hardware, software, and network issues while managing numerous support tickets. Your role includes actively monitoring client systems and providing proactive solutions to ensure optimal performance.
Key Responsibilities:
• Serve as the technical escalation point for Level 1 technicians
• Analyze ticket trends and assist team members promptly
• Manage high volumes of support tickets per SLAs
• Document solutions for the company knowledge base
• Conduct server maintenance and apply necessary updates
Requirements:
• College diploma or degree in computer science
• 3+ years of IT help d...