Join Long View’s Integrated Global Services team as an IT Support Analyst. Based in major Canadian cities, you’ll provide top-tier customer service and technical support in a collaborative environment.
As a Global Service Desk Analyst, you will utilize your 2+ years of help desk experience to deliver exceptional tier I support. You will handle ticket documentation, analyze issues, and ensure prompt escalation of unresolved incidents. Your role will significantly enhance user satisfaction and operational efficiency.
Key Responsibilities:
• Document and manage customer issues accurately
• Analyze and resolve technical symptoms promptly
• Coordinate with Tier II support teams for complex problems
• Manage internal and external incident escalations
• Pursue opportunities for improving service processes
Requirements:
• Minimum of 2 years in a technical support role
• Strong written and verbal communication skills
• Proven ability to adapt in high-pressure si...