Transform the end-user experience as a Global Service Desk Analyst at Long View, with opportunities in Toronto, Calgary, Edmonton, or Vancouver. Utilize your customer service talents for impactful service delivery.
In this role, you will play a vital part in the Integrated Global Services team, focusing on providing tier I technical support. Your role involves managing customer inquiries, troubleshooting issues, and ensuring service excellence as you collaborate with a diverse team. Adaptability and professionalism will aid you in addressing customer needs effectively.
Key Responsibilities:
• Record detailed customer inquiries in the system
• Assess and diagnose symptoms for urgency
• Direct incidents to appropriate support groups
• Oversee incident management from start to finish
• Explore and suggest process improvements
Requirements:
• Over 2 years in a technical support environment
• Strong communication skills in a professional setting
• Ability to...