WHO YOU ARE:

Reporting to the Service Desk Lead, the IT Store Support Technician will play a key role on our IT team, acting as the first point of contact to support IT operations for Ardene stores. You will be critical in ensuring the quality of the service provided while improving network efficiency and fostering its growth. Your responsibilities will include, but are not limited to:

• Providing IT support, as a first point of contact for store employees;


• Receiving and responding to requests (in person, by phone, e-mail or through internal ticketing systems),