This role requires staff to always work onsite in the Calgary office.
Duties And Responsibilities
Provide technical assistance and support for incoming service requests related to the firm’s computer systems, hardware, software, remote access, and mobile devices.
Monitor service desk phone and ticket management queues, resolving and responding to all requests in a professional, confident, and courteous manner.
Thoroughly document support requests using the service desk ticketing system – Service Now.
Liaise with personnel to provide onsite support and set up Audio/Visual conferencing technology in boardrooms and coordinate local troubleshooting as required.
Support meeting room and computer equipment moves and setup, as well as video/web‑conferencing platforms (Cisco Webex, MS Teams, and Zoom).
Stay up to date with the firm’s policies, best practices, and busine...