In Omron México we are looking for our next **IT Service Analyst** located in Guadalajara.
Our IT Service Analystwill be responsible for providing first class technical support to all Omron internal staff and contractors who have access to Omron's internal network and systems. This position will be expected to maintain both software and hardware inventory for all supported Omron entities locally and remotely. Maturity of judgment under pressure and the ability to triage and diagnose the level of user needs is essential.
The IT Service Center Analyst II must be able to prioritize tasks and multitask appropriately while working in a rapidly changing global environment.
**RESPONSIBILITIES**:
Primary focus is to provideonsite user and infrastructure support at Guadalajara site, reporting any major issue to Mexico IT Tech Lead,IT LAM and OMCA Regional IT Leadership.
- Provide accurate and timely logging of incidents and resolutions in ITSM ticketing system.
- Able to effec...