Job details**Employment Type**:Full-Time**Location**:San Pedro Garza Garcia, Nuevo Leon, Mexico**Job Category**:Information Systems**Job Number**:WD**********Job Description**:What you will do?
As a Problem Management Specialist, you will be responsible for developing and managing the Problem Management process.Your primary focus will be on identifying the causes of IT incidents and coordinating problem investigations.You will collaborate with technical teams to document causes, track resolutions, and implement preventative measures to ensure the closure and recurrence prevention of incidents.Additionally, you will monitor the success of problem resolutions and leverage insights to continuously improve the effectiveness of the Problem Management process.This role will also involve supporting other IT Service Management (ITSM) processes, including process documentation, continuous improvement, reporting, and future projects.How you will do it?
Develop and manage the Problem M...