The Opportunity Reporting to the Supervisor, the Helpdesk Support Specialist will be responsible for timely and efficient completion of helpdesk tickets providing support to a wide variety of hardware and software requests.
How you will contribute
Providing in person and over the phone support to on site and remote employees
Supporting computer hardware, laptop, mobile devices, telephone, printers, copiers, faxes
Supporting Windows10 and 11, Microsoft Office, Internet Explorer, NTFS file system permissions and in-house applications.
Timely account creation, and set up of new hires
Creating and updating technical documentation
Administer and maintain Print server and Print tracking software
Work with the network administration team, development teams and to help implement new technology
Call Center support
Adhere to policies/procedures to ensure AML requirements are met, when applicable