Become an IT Service Desk Coordinator, providing crucial first-level support within a vibrant team. Work in a rotating shift schedule, helping users resolve technical issues efficiently.
This permanent role as an IT Service Desk Coordinator is perfect for individuals experienced in technical support and customer service. Engage with customers through calls and self-service tickets, facilitating effective communication and timely resolution of incidents. Your contributions will enhance our knowledge documentation and promote best practices in technical troubleshooting and security management.
Key Responsibilities:
• Manage customer communications via phone and ticketing systems
• Log and troubleshoot service requests effectively
• Escalate recurring issues to senior support staff
• Execute password resets and multi-factor authentications
• Document solutions in our IT knowledge base
Requirements:
• Post-secondary education in a computer-related field
• 1-3 ...