Become the IT Problem Manager for Marsh in Toronto, Canada, and play a critical role in ensuring data accuracy and incident analysis. This hybrid position allows for collaboration while addressing significant service challenges.
As part of the Problem Management team, you will report to the Senior Manager overseeing global initiatives. Lead the identification of root causes and analyze impactful trends to enhance organizational processes. Your role includes conducting postmortems and managing communication effectively with technical and business teams.
Key Responsibilities:
• Determine root causes and propose improvements
• Analyze trends and recommend preventive actions
• Conduct detailed postmortem reviews of critical incidents
• Coordinate problem-solving initiatives across departments
• Manage effective communication regarding problem statuses
Requirements:
• Strong IT foundation with proven problem management expertise
• Ability to manage cross-functi...