Competences: Technical: •ITIL-processes knowledge: Able to articulate the vision for the IT processes used in work: Change Management, Incident Management, Request Fulfillment, Asset & Configuration Management; • Network and Infrastructure: Able to identify and provide initial diagnosis of network connection issues by using troubleshooting utilities. Has knowledge of Video Conferencing and Collaboration environment, Audio and video systems and equipment. • VC&C: Has practical knowledge of using Audio Visual and Video Conferencing equipment based on various technologies like Tandberg, Polycom, Cisco, etc. EUC equipment: Able to install and maintain equipment, provide diagnosis of hardware problems; • Network and Infrastructure: Able to identify and provide initial diagnosis of network connection issues by using troubleshooting utilities. Has knowledge of se...