Job Title: IT Infrastructure Monitoring & Event Management Lead - ServiceNow Event Management (Senior Technical Support Specialist 1)

Reports To: Manager, IT Service & Asset Management

Location: Don Mills Road and Eglinton Avenue East, Toronto

Employment Type: Full-Time, (Hybrid) - Minimum 3 days per week in office

Salary: $113,683 to $155,216

IT Infrastructure Monitoring & Event Management Lead – ServiceNow Event Management (Senior Technical Support Specialist 1) will be responsible for leading the City’s IT infrastructure monitoring & event management service line, leveraging ServiceNow as the City’s enterprise platform for monitoring & event management. Reporting to the Manager, IT Service and Asset Management, this role is both strategic and hands‑on, leading the operational team responsible for end‑to‑end monitoring of IT infrastructure components, system performance, and application availability...