Step into the role of Bilingual Tier 1 IT Helpdesk Support Specialist with Infoya Inc. in Toronto, where your customer service skills will shine as you assist users in both French and English. This hybrid work setting is designed for dynamic problem solvers.
In this position, you will act as a crucial point of contact for users facing technical challenges. You'll log support inquiries, diagnose issues, and guide users through resolutions, always prioritizing effective communication. Your contributions to the knowledge base will help to elevate team efficiency and service delivery.
Key Responsibilities:
• Deliver outstanding Tier 1 support for IT-related inquiries
• Properly log and categorize all support tickets
• Resolve and diagnose technical issues with users
• Contribute to the creation of knowledge base documentation
• Track and follow up on unresolved support tickets
Requirements:
• Over 4 years in IT Helpdesk or Support roles
• Fluent in French and ...