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IT Helpdesk Support (Mexico) (Polanco)

Hospitality Full Benefits Career Growth
Company

Link-Worldwide

Location

polanco (ranchería mineral polanco), Mexico

Posted

June 14, 2026

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About This Opportunity

Duties and Responsibilities
  • Provides intermediate-level support to end-users for Windows Users (Active Directory).
  • Windows Support.
  • VoIP Support
  • Office365 & Exchange online Support.
  • Conducts support and troubleshooting for the Technology areas, including Voice, WAN, LAN, PC, Laptop, Printer, Password Resets, Printers, etc.
  • Interacts with Network Services, Server Services, Security Administration, and Planning/Compliance to identify and correct core problems
  • Simulates or recreates user problems to resolve operating difficulties
  • Maintains System Utilization Reports and works with On-Time Performance to monitor and report Technology related
  • Tracks System outages on a daily basis
  • Maintains Help Desk Knowledge Base and interacts with technicians to keep the information accurate
  • Provides training and guidance to less experienced team members
  • Handles problems that other team membe...