Make a difference at First National as an IT Helpdesk Specialist, dedicated to resolving a variety of hardware and software requests efficiently. This role involves supporting both on-site and remote employees through excellent communication and problem-solving abilities.

Reporting to the IT Supervisor, you will focus on providing timely helpdesk assistance while managing technical documentation for various applications. In this role, you'll support devices such as computers, printers, and mobile systems, and be involved in account setup for new hires. Engage with different teams to implement progressive technology solutions that enhance service.

Key Responsibilities: • Offer in-person and remote technical support • Handle account setup for onboarded employees • Create and manage technical documentation • Administer print server and tracking software • Collaborate with network administration teams

Requirements: • Minimum 3 years of desktop/laptop support expe...