Become the first point of contact for IT inquiries as an IT Help Desk Analyst. This role involves supporting users via phone, email, and chat for various technical issues.
You will serve as the main contact for troubleshooting hardware, software, and networking issues. The position requires 2+ years of experience, along with proficiency in Microsoft Office 365, Azure, and endpoint protection tools like Intune. This role emphasizes ITIL processes and is pivotal in providing efficient onboarding support and resolving user issues effectively.
Key Responsibilities:
• Serve as the initial contact for IT support inquiries
• Troubleshoot issues related to hardware, Office 365, and Azure
• Assist with user account creation and access management
• Support mobile device management and endpoint protection
• Document support activities following ITIL processes
Requirements:
• Diploma in Information Technology or related field
• 2+ years of help desk or technical suppo...