The Client Services Administrator’s role is to support and maintain in-house computer systems, laptops, desktops, and peripherals both on site and remotely. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools.
**Key Result Area**
**Strategy, Planning, Acquisition & Deployment**
+ Support the acquisition of new computer or networking hardware + Evaluate documented resolutions and analyze trends for ways to prevent future problems. + Alert management to emerging trends in incidents. + Participate in and support capacity planning and the development of long-term strategic goals for Citrix systems, software, and clients in conjunction with end users and department managers. + Install and...