Responsible for analyzing business requirements, implementing technology solutions, supporting platforms, and driving digital transformation initiatives while acting as a strategic liaison between IT and business units.
Key Responsibilities
Gather and document business requirements.
Translate functional needs into technical specifications.
Support configuration, testing, and deployments.
Provide Level 2/3 support and ensure SLA compliance.
Serve as the strategic link between business units and IT.
Understand business priorities, processes and pain points.