This posting is for a current vacancy. Our hiring team is actively recruiting for this role and will look to onboard following the selection of the successful candidate.
Key Responsibilities:
Troubleshoot and resolve user issues, ensuring the smooth operation of ERP applications
Actively participate in the software development lifecycle
Review, categorize, assign, and complete incoming tickets
Application user account management; unlocking accounts, creating new user accounts, disabling user accounts, updating user application security permissions.
Gather requirements for improvements to applications
Periodic checks for application performance and data continuity
Participate in quality assurance testing and training sessions
Maintain solution articles and training documentation
Coordinate with other members of the IT team on tasks