You are a resourceful, customer-focused IT professional dedicated to delivering reliable technology solutions in a fast-paced, mission-driven organization. With a background in systems administration and hands-on support, you excel at troubleshooting, process optimization, and clear communication. You balance technical depth with excellent communication skills, and you enjoy building trustworthy relationships as a go-to resource for all things IT.
What you'll do:
Provide responsive, friendly IT support for employees across multiple offices and channels.
Provision, configure, and decommission laptops/workstations (Windows/macOS/Linux) using MDM suite
Manage identity and access platforms (e.g., Google Workspace, AWS), ensuring proper provisioning, deprovisioning, and permission hygiene.
Own and maintain IT knowledge base, onboarding/offboarding ...