Join our team for a dynamic role with an outsourced project. We are seeking a dedicated individual to provide essential administrative and operational support for the organization’s digital programme.
Key Responsibilities
Marketing and Content Coordination
Coordinate with marketing team to prepare briefs, gather inputs, fact‑check content, and liaise with internal subject matters.
Manage content for the digital programme, including coordinating with workgroups, tracking content pipelines, organising materials, and following up on deadlines.
Update FAQs for the call centre and support issue resolution to enhance user experience with each app release.
Monitor, respond to, and follow up on customer queries in line with standard operating procedures.
Conduct basic analysis of customer service data to identify trends, surface common issues, and pr...