Collaborate with customers and business users to understand detailed business requirements, map solutions, and assist with system setup and customized configurations.
Collaborate with engineering, product, and support teams to identify and address gaps in end-to-end solutions, ensuring operational readiness and scalability for deployment.
Manage pilot projects, create detailed plans with milestones, assess risks, implement mitigation strategies, and drive project outcomes.
Facilitate customer onboarding, training, and support to all digitization stakeholders, ensuring smooth adoption of new solutions.
Coordinate with the Digital Account Owner to conduct thorough user acceptance testing to ensure the reliability and repeatability of solutions across various use cases.
Troubleshoot technical issues as they arise, providing timely solutions and updates to project spo...