Title: Intraday Coordinator (Contract)

Department: Customer Operations

Location: 6300 Steeles Ave West, Woodbridge

Total Potential Compensation: $55,000 - $75,000

Position Summary:

As a member of the Workforce Management Team, an Intraday Coordinator is responsible for the implementation and management of Workforce Management (WFM) process, including intraday real-time monitoring and analysis of agent activities, ensure line of business are running optimally to maximize efficiencies, protect and deliver on key performance metrics an serving as a liaison between the communications and customer operations departments, and conducting audits pertaining to CEO/CFO attestation and contact assurance for Commercial Relations and Resolution Queue.

Duties and Responsibilities: