Customers: Satisfaction monitoring (scorecard)

QMS: Management of overdue actions (ATS)

QMS: KPI management

QMS: Master List (internal documentation)

QMS: Contingency Plan (coordination with other areas)

QMS: Risks & Opportunities management

Provide support to Customer Care in complaint investigations.

Develop area‑specific projects.

Collect and organize data.

Perform data‑based analyses.

Define and monitor performance indicators.

Support Quality Management System activities.

Support action tracking and follow‑up of projects.

Use PPE according to safety standards.

Organize and/or keep the work area organized.

Comply with the company's Ethics, Quality, Safety, Health, and Environmental policies.