The Intern, Human Resources Center (HR) is responsible for assisting HR through different mandates. The incumbent will be actively involved in HR Inquiries Management, in various HR process design, review and optimization. The role operates in a high-volume contact centre environment with a focus on service delivery excellence as well as responding to customer inquiries related to policies, programs and processes covering a wide spectrum of Human Resources (HR) topics. The position applies skills learned in school in a professional setting as well as gains a better understanding of the role that HR plays in a corporate setting.

Main Responsibilities

Project

·In collaboration with the Change team, prepare the HR Center team to transition to new HRIS for Q3 2026 go-live

·Develop and review training materials, such as job aids, short training “How to” videos, and practice scenarios and scripts.

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