Provide crucial technical support as an Intermediate Help Desk Specialist at Apex Systems in Toronto, ON. This hybrid role centers on responding to incidents across multiple channels and ensuring user access management.
In this 12-month contract position, you will deliver first-level 24/7 support for technology and applications. You will manage access requests through ServiceNow, demonstrating your customer service skills and technical knowledge. Collaborate with technology groups to resolve incidents efficiently and maintain effective communication throughout.
Key Responsibilities:
• Respond to technical incidents via Phone, Live Chat, or Email
• Grant, modify, and revoke user access based on needs
• Utilize ServiceNow for request management and tracking
• Document daily transactions and troubleshoot user inquiries
• Install and test software remotely as needed
Requirements:
• Associate's degree in computer-related field required
• 2-4 years of relevant h...