Enhance IT service quality with an Intermediate Specialist in Service Management at our Toronto Downtown Office. Focus on optimizing service operations and improving incident resolution to boost team performance.
At our Toronto location, we seek an Intermediate Specialist who will manage the full IT Service Management (ITSM) lifecycle in line with ITIL practices. This role emphasizes Service Operation and Continual Service Improvement, involving collaboration across technical teams and stakeholders. You will support incident, problem, and change management while ensuring service quality and timely delivery.
Key Responsibilities:
• Manage full ITSM lifecycle aligned with ITIL best practices
• Support process areas including Incident and Problem Management
• Promote adherence to ITSM processes through training
• Act as a key escalation point for unresolved issues
• Analyze incidents for proactive problem management
Requirements:
• Bachelor’s degree in IT or rel...