Become a pivotal player at Citi as an Intermediate Client Relationship Analyst. This role emphasizes client support and resolution, requiring strong relationship-building skills and analytical abilities.
The successful candidate will have 2 to 5 years of experience in customer service, ideally within the business or financial sectors. You'll manage a portfolio of high-profile clients, proactively addressing issues while harnessing your English and Japanese language skills to communicate effectively. This role also involves promoting process enhancement initiatives.
Key Responsibilities: • Oversee and manage client inquiries for timely resolution • Mentor customer service team on best practices • Conduct regular check-ins with clients to foster relationships • Inform clients about ongoing issues and resolution progress • Collaborate with internal teams to analyze escalated problems