RQ00538 - Int. Application Support Specialist (M365 & SharePoint, Service Now)

Hybrid - 3 days in office, City Hall

Skill set / Qualifications:

• University or Community College diploma/degree in Computer Science, Information Technology, or a related discipline, or equivalent professional experience
• A minimum of three (3) to five (5) years of experience providing application support in an enterprise environment
• Demonstrated experience supporting Microsoft 365 and SharePoint Online, including user support, configuration, and issue resolution
• Proven experience performing incident triage, analysis, and resolution in a production environment
• Hands‑on experience using ITSM tools (e.g., ServiceNow or equivalent) to manage, track, and resolve support tickets
• Strong working knowledge of SharePoint site administration, including: Permissions and acc...