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Insurance Quality Assurance Analyst (18 month contract)

Hospitality Full Benefits Career Growth
Company

CAA Club Group

Location

vaughan, Canada

Posted

June 01, 2026

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About This Opportunity

Position Details

What You Will Do:

  • Perform evaluations on recorded calls for internal business partners
  • Identifying trends and areas of improvement, including process improvement
  • Work on projects as required, both from leading small projects to representing BS on CAA projects
  • Maintain and suggest updates to Quality Guide Standards for each line of business
  • Design, improve and maintain key quality reports, QA documents and guides
  • Perform trend analysis, identify performance gaps and quality improvement opportunities
  • Conduct root cause analysis to ensure accuracy and integrity of quality data
  • Communicate analysis results and improvement recommendations to stakeholders
  • Identify key focus areas according to call monitoring findings
  • Communication findings and suggestions to Quality Supervisor, Operations Supervisors and Call ...