Monitor and support IT infrastructure components related to networks, virtualization, cloud, servers, storage, and backups.
Evaluate and triage IT infrastructure events.
Perform - and document - complex troubleshooting of IT infrastructure events
Monitor planned IT infrastructure changes.
Co-ordinate Incident resolution within IT infrastructure operations.
Co-ordinate IT infrastructure troubleshooting with specialist teams.
Issue escalations via established processes.
Produce priority event reports.
Tools knowledge - Experience in using Monitoring Tools Like Datadog, SCOM and ITSM tool like ServiceNow will be added advantage.
Troubleshooting Experience- Ability to utilize Standard Operating Procedures and KB articles for 1st level troubleshooting and follow escalation procedures for any additional technical support.