Responsibilities

• Manage and mentor the IT team, ensuring a high level of performance and professional development
• Oversee the installation, configuration, and maintenance of hardware and software systems
• Establish metrics to demonstrate IT SLA is meeting business and security objectives, and leverage as source for continuous improvements
• Plan and execute IT projects, ensuring they are completed on time and within budget
• Security Management: Maintain ISO 27001 Information security controls to protect company data and systems
• Manage Budget by tracking contract renewals, project spend, contractors and participate in roadmap exercises for forecast future investment
• Vendor Management: Liaise with external vendors and service providers to negotiate contracts and manage service agreements
• Ensure timely support and troubleshooting for all end-users, improving overall user experience
• Policy Dev...