Drive successful health initiatives at GreenShield as the Individual Insurance Direct Channel Director. Focus on sales performance and team leadership in a supportive environment.
Reporting to the Vice President Consumer Segment, you will head a team of 17, including managers for phone sales and retention. Your responsibility will include setting strategic direction for sales channels, overseeing group conversion programs, and improving customer retention through innovative strategies. Collaboration with marketing and analytics teams will be key to achieving growth.
Key Responsibilities: • Build an exceptional Call Centre Sales Structure • Innovate the group conversion program for maximum efficiency • Manage the Direct to Consumer Program for outreach effectiveness • Enhance retention strategies using proven methodologies • Lead a high-performing, collaborative team environment