Provide best in class Engineering remote support diagnoses for external and internal customers.

As trusted advisor, should be self-motivated and will create and maintain effective customer relationships so as to ensure customer satisfaction by providing firsthand resolution to technical highly complex in nature malfunctions, should maintain knowledge of leading-edge technologies and actively contribute to HP’s technical knowledge portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer engagement.

This role is supporting clients in North America hence fluency in English is a must.

Responsibilities

• Strong analytical and remote troubleshooting skills: solid diagnosis skills with ability to remotely collect and manage information and translate customer faced symptoms into a product issue.
• Responsible for implementing part or all the technical solution to the client,...