To learn and perform basic level tasks / activities related to the process / business the employee is aligned with.
**II. Essential Duties and Responsibilities**
+ Understands business fundamentals and standard operating procedures + Follow designated training schedule, ensure successful certification at every defined level. + Maintains professional and productive relations and communications with internal customers. + Follows standard procedures and introduces all new procedures into daily routine. + Meets or exceeds individual productivity requirements. + Resolves problem invoices with the highest degree of urgency. + Returns or resolves quality control issues in problem queues. + Other duties may be assigned as needed by supervisor / manager.