Req ID: We are currently seeking a Incident Problem Management (ServiceNow, L1/L2) to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
The individual will provide Remote Level 1 & 2 Production and Application Support for Hilton Worldwide Digital Key System and Connected Room.The individual will provide live phone support during daytime/evening/weekend hours and participate in an on call rotation.The individual will work on requests and incidents based on client's tickets, using the documentation and procedures put in place in their business unit.The individual will elevate issues to the manager and/or the appropriate team based on complexity and priority.The individual should be a technically savvy, customer-focused individual who will be working directly with the client and has great communication skills.General Duties and TasksAcknowledge, Analyze, Manage & Resolve L1/ L2 Digital Key and Connected Room Incidents in ServiceNowParticipate in real time on call support...