Elevate IT service management with Manulife as an Incident Manager in Waterloo, Ontario. Lead the swift resolution of service-impacting incidents, ensuring seamless communication and collaboration.
In this critical role, you will manage Managed Priority 3 incidents from detection to resolution and participate in high-pressure incident scenarios. Your responsibilities involve ensuring stakeholder confidence while facilitating effective team collaboration during incidents. Drive technical recovery while improving processes and communication practices.
Key Responsibilities:
• Lead end-to-end management of Managed Priority 3 incidents
• Serve as the primary communication lead during incidents
• Support Lead Incident Manager during higher-priority incidents
• Facilitate incident bridges for effective team collaboration
• Maintain accurate incident timelines and logs
Requirements:
• 4+ years in Incident Management or IT Operations
• Experience supporting enterpr...