Type: 1-year contract, contract-to-potential full-time

Location : Toronto, ON (Hybrid 2 days/ week)

Key Functions:

Lead remediation of incidents impacting Capital Markets

Act as a stakeholder in Major Incidents

Deliver timely, high-quality incident communications to broad audiences

Manage incidents and problems using ServiceNow and ITIL principles

Lead post-mortems and problem review sessions

Use analytics to identify trends and improve resiliency

Build metrics, dashboards, and reporting (ServiceNow, Power BI)

Participate in CABs to assess upcoming changes and risks

Maintain documentation in SharePoint and Confluence

Support the full service lifecycle from design through operations

Occasional on-call support required

Knowledge & Experience:

Undergraduate degree in Computer Science or related field (or equivalent experience)

2–4 years of experie...