Offer customers a place to voice their concerns and react in a professional and empathetic manner
Offer customers an excellent service by providing them with information about our products, services, promotions and availability
Problem solve customer cases in a professional manner by gathering all necessary information and informing customers about different options and acceptable solutions
Stay up to date and informed about all of Structube’s new products, promotions and services
Build a good customer experience relationship with customers to increase customer retention
Work effectively with internal teams to ensure a positive customer experience
Process order pick-ups, exchanges and returns.
Qualifications
Good interpersonal skills in a call center environment