Join our mission as a Senior Solutions Consultant to ensure a seamless client onboarding experience! Leverage your technical skills and client management expertise in this pivotal role.
This role focuses on customer interactions and requires collaboration with the Business Operations Manager for effective onboarding and training execution. With 2-4 years of experience in a consulting environment, you’ll be responsible for developing training materials while addressing technical onboarding challenges. You will also assist in configuring the ExaCare platform based on unique customer requirements.
Key Responsibilities:
• Conduct onboarding sessions and build training curricula
• Develop SOPs and customer-facing documentation
• Run post-live reviews to enhance onboarding experience
• Support technical configurations and environment setups
• Address on-the-spot support issues and ensure resolution
Requirements:
• 2-4 years in B2B customer-facing roles
• Bachelo...