Leads the successful delivery of high-quality implementations and on-going production support of client projects.
Provide day-to-day direction to a team of highly skilled implementation consultants and analysts. Ensure a high level of organizational effectiveness through ongoing performance management, talent assessments, and personnel development.
Experience in relationship or account management of multiple clients.
Understands opportunities and challenges of the benefits administration industry and how it impacts the implementation and management of technology.
Possesses ability to troubleshoot basic processing problems and understands when assistance is needed for complex problems.
Understands each client’s scope of services. Identifies Change Control requests when appropriate and informs the Service Delivery team on a timely basis of changes in scope.