The Implementation Manager (IM) supports our distribution partners in the delivery of value-added benefits and superior service to Consultants and Plan Sponsors during the quote, finalist, implementation, warranty period and complex projects. This team routinely collaborates with internal service providers such as Operations, Underwriting, and Distribution. 

Capitalizing on sound industry knowledge, the IM delivers superior service to their various client and consultant groups. This role represents Manulife professionally in client-facing meetings as well as driving value for our clients and their plan members through empowering them to use Manulife’s group benefits digital tools and experiences. Strong relationship management skills are essential in building and maintaining connections with Clients, Consultants and Manulife’s sales and operational teams.

An in-depth knowledge and understanding of the Group Benefits products, services and workflows both internally and wi...