The Implementation Engineer is responsible for overseeing the delivery of complex technical services to customers, managing processes, maintaining customer communication, and executing technical services.
Responsibilities
Oversee and execute complex technical projects to establish or bolster the company’s position within the customer base.
Configure and deliver servers for implementations and migrations.
Set up HA & DR redundancy configurations and deliveries.
Configure sandboxes and make database changes.
Collaborate with Customer Success and Project Management to ensure SLAs are met for scheduling and delivering customer events.
Maintain cohesive records of changes made to customer environments.
Maintain server setup guides and other process documentation for technical activities.
Communicate directly with customers to scope and resolve requests.