ITC Collections & Dispute Management Team Lead, located in Zug, Switzerland.
Key Responsibilities
Own strategic management of customer collections and open receivables for complex and high‑value accounts through proactive engagement, negotiation, and advanced dispute resolution techniques.
Influence and drive desired customer payment behavior to optimize cash flow, improve Days Sales Outstanding (DSO), and mitigate credit risk.
Lead performance management of collection KPIs against Service Level Agreements (SLAs), identifying gaps and driving corrective actions.
Perform advanced accounts receivable forecasting, trend analysis, and root‑cause analysis to anticipate risks and enable proactive portfolio management.
Provide senior‑level oversight and decision making on sales order releasing activities within defined authority limits, escalating risks as appropriate.