Elevate your communication skills as a Social Media Specialist at ICBC's North Vancouver office. This temporary full-time role focuses on customer interaction and effective social media management.
As a vital member of the Communications team, you will monitor ICBC's social media channels. Handling customer inquiries and complaints, you'll ensure prompt responses while maintaining corporate values. Your role encompasses creating engaging content and analyzing social media trends to enhance audience engagement.
Key Responsibilities:
• Monitor and analyze customer interactions on social media
• Provide solutions to customer inquiries and complaints
• Create engaging content, including video and copy
• Identify and report social media trends and data
• Adapt responses to address potential media issues
Requirements:
• Degree in communications, marketing, or related field
• 2+ years in a social media role at a corporate company
• Proficient in Canva, Meltwat...