Take charge of customer loyalty initiatives as a Loyalty & Retention Manager (CRM), located in Toronto, ON. Lead the charge in reducing customer churn and enhancing brand loyalty in a flexible hybrid work setting.

As a key contributor, you will be responsible for the end-to-end management of loyalty programs and targeted retention campaigns. The role involves rigorous data analysis to inform strategies that maximize customer lifetime value (CLV). Collaborating with marketing, product, and sales teams will ensure a seamless and engaging customer experience throughout their journey.

Key Responsibilities:

• Create strategies to enhance customer retention
• Design and manage effective loyalty programs
• Analyze customer behaviors to identify retention drivers
• Execute personalized retention campaigns
• Define metrics for monitoring retention performance

Requirements:

• Over 3 years of relevan...