Make a difference at EZRA as an Operational Business Partner in Toronto, Canada. This hybrid role combines operational excellence with strategic project management to enhance client success.
You will serve as a crucial link between various teams, including Sales and Product, to ensure that client directives are not only met but exceeded. You’ll lead the client scoping process, ensuring that all requirements and timelines are realistic while also being well-documented for clarity. By optimizing delivery strategies, you will streamline operations, enhancing the client experience significantly.
Key Responsibilities:
• Establish clear workstreams and objectives for team deliverables
• Lead documentation for client projects and requirements
• Create accountability structures to track project progress
• Motivate teams to prioritize client-focused resources
• Use feedback to drive continuous improvement in delivery
Requirements:
• Minimum 4 years in a customer-focus...