Lead transformations in mortgage renewals with BMO in Toronto. As the Mortgage Renewal Lifecycle Manager, you'll enhance customer relationships beyond mere transactions.
This role demands an experienced individual, tasked with the design and delivery of the Mortgage Renewal Lifecycle strategy. You'll collaborate with cross-functional teams to optimize the renewal journey, ensuring customer engagement and value creation at all stages. A strong executor with a track record in managing complexity will thrive here.
Key Responsibilities:
• Develop and evolve renewal lifecycle roadmap
• Identify opportunities to improve retention and customer experience
• Lead end-to-end delivery from concept to launch
• Support early engagement strategies before renewal
• Collaborate with key partners across functions
Requirements:
• 4-7 years in retail banking or related fields
• Experience in cross-functional program delivery
• Ability to manage multiple workstreams effici...