Elevate your technical career as an IT Product Support Specialist in a hybrid setting. This role blends database management with application issue resolution for smooth operations.
As part of a dynamic team, you will provide Level 2 support, clarifying and triaging support tickets. You'll analyze issues, collaborate with IT teams, and implement effective technical solutions for software usability challenges.
Key Responsibilities:
• Provide Level 2 technical support and triage tickets
• Analyze and clarify support issues for timely resolution
• Coordinate with IT teams for collaborative solutions
• Identify and implement technical fixes for usability challenges
• Assist in database management and data patching
Requirements:
• Degree in Computer Science or IT
• Experience with MEAN stack, PostgreSQL, MS SQL Server
• Knowledge of Docker and/or Kubernetes
• Familiarity with ITSM tools like ServiceNow or JIRA
• Understanding of API principles and basic...